Communication
Unit: count
Lower is better
About This Metric
Represents current workload and potential customer wait time. Should be minimized during business hours.
Formula
COUNT(unanswered inquiries)Data Sources
- podium-messages
statusdirectiontimestamp
Caveats & Limitations
- •Includes all channels (calls, messages, reviews)
Tags
#pending
#queue
#workload
Calculation Source
Real-time (Cosmos DB)