Climb Analytics

Call Volume

The total number of phone calls handled during the selected period.

Communication
Unit: count

About This Metric

Includes inbound and outbound calls. Use with staffing levels to ensure adequate coverage. Spikes may indicate issues requiring attention.

Formula

COUNT(calls in period)

Data Sources

  • podium-calls
    callIddirectiontimestamp

    Call data from Podium integration

Tags

#calls
#volume
#support

Calculation Source

Real-time (Cosmos DB)

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