Operations
Unit: percent
Higher is better
About This Metric
Measures operational efficiency and service delivery reliability. Low completion rates may indicate scheduling issues, cancellations, or access problems.
Formula
(Completed Appointments / Total Appointments) x 100Data Sources
- diamond-appointments
statusdateScheduleddateCompleted
Caveats & Limitations
- •Excludes appointments scheduled for future dates
Derived From
This metric is calculated using the following metrics as inputs:
Completed Appointments
The count of appointments marked as completed in the period.
Total Appointments
The total count of service appointments in the selected period.
Tags
#appointments
#efficiency
#completion
Calculation Source
Real-time (Cosmos DB)